Reservation code, passenger names and complete itinerary.
Turn a disrupted journey into a structured claim file.
Use the guided check to organise the route, timing, notice and documents before submitting anything to an airline or approved claim service.
What happened to the flight?
Which route context is closest?
What is the flight distance?
What was the final impact?
What reason did the airline give?
Your journey needs a full evidence check
Prepare the booking, flight number, operating carrier, actual arrival, airline explanation and relevant receipts.
A result is only preliminary until the full journey is checked
Distance, final-arrival delay, cancellation notice, route coverage, operating carrier and extraordinary circumstances can change the outcome.
Prepare these details before starting a claim
Flight number, date, boarding pass and operating carrier.
Scheduled and actual arrival at the final destination.
Emails, app messages and the reason given for disruption.
Itemised receipts for reasonable care costs not provided.
From quick check to documented request
Screen the journey
Identify the regime, route and type of disruption.
Estimate the band
Match distance and timing without treating the result as guaranteed.
Compile evidence
Keep one complete file rather than scattered screenshots.
Choose the route
Continue to the approved partner or submit directly to the airline.
Common reasons a claim needs a closer review
- The route falls outside the relevant regime
- The arrival impact is below the compensation threshold
- The airline relies on extraordinary circumstances
- The connection was not on one protected booking
- Cancellation notice and replacement timing change the result
Use exact times, the complete route, the operating carrier and the airline's stated reason. Separate compensation from expenses and refund requests.
See the full claim workflow →Find the right airline or airport starting point
Questions before you begin
Is compensation automatic?
No. The journey must be assessed and a request normally has to be submitted.
Is the amount linked to ticket price?
No. Fixed bands are mainly based on distance and, in some UK long-haul cases, the length of arrival delay.
Do expenses use the same rules?
No. Reasonable care expenses, reimbursement and fixed compensation should be documented and claimed separately.
Does this checker send my documents?
The final approved-partner step follows that partner’s own privacy process.
Continue to the full claim assessment
Continue deliberately to the approved independent service for its full assessment.