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Claim guide

Missed Connection Compensation Claim

A connection claim should prove the single booking, the missed sector, the replacement journey and final-arrival impact.

Preliminary case factors
BookingSingle reservation?
Arrival3+ hours?
CauseFirst sector

Prove the complete itinerary

Keep the booking confirmation showing all sectors. The assessment should use the first departure and final booked destination, together with the carriers operating each sector.

Document the replacement journey

The airline may need to reroute you and provide care during the wait. Record replacement flight numbers, overnight accommodation and actual final arrival.

Calculate the final-arrival impact

Under current EU guidance, a protected missed connection can support compensation when the final destination is reached more than three hours late, subject to coverage and cause.

Documents to prepare

Booking confirmationBoarding passAirline messagesActual arrival timeExpense receiptsPassenger details

Before sending the request

State the remedy clearly. Fixed compensation, reasonable expenses, reimbursement and rerouting are separate requests even when they arise from the same disruption.

Next claim step

Continue with a documented assessment

Continue deliberately to the approved independent service for its full assessment.

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